Your cat jumps up on your desk and ends up knocking off a bottle of Pilot Iroshizuku ink! Luckily, the glass bottle didn’t break, but the plastic bottle cap did. This exact thing has happened to me in the past, and just recently happened to me again. Both times I looked online to see if I could buy the caps, and both times I was disappointed. I have seen some online shops selling empty bottles of ink that were used to fill up samples, but I just wanted the caps themselves, without a bottle.
So, what do you do? In the past, I have used some foil to cover the tops of my broken cap bottles. That solution was anything, but airtight. It was also quite ugly. Finally, I got the courage to email Pilot customer service. I emailed Pilot last time I needed bottle caps and also did this time. Both times, Pilot support got back to me within a couple of days. Which is surprising, since helping me wasn’t going to make them money. If anything, I was costing them money and time. When I origionally emailed them, I asked if I could buy the bottle caps, but they ended up offering to send the replacement caps for free. This time I simply asked if they could send me replacement caps.
The whole process is easy, and they are super friendly. First, I typed out how much I love their products (which I honestly do, their Custom 823 and Iroshizuku inks are some of my favorite fountain pen products). Then I typed out what happened and how many replacement caps I need. Now don’t abuse this, I don’t want them to stop offering this service to people. I asked for 2 the first time and 3 this time. Then I said thank you and wrote out my address, name, and contact details.
They should get back to you within a few days to inform you that they are sending the caps, and then that’s it. You don’t have to reply or pay for anything. As long as you include your address in the original email they will get them to you.
I haven’t had to deal with Pilot with any other sort of warranty issues. I’ve never had a pen or ink not perform correctly. So, I can’t share my experience with their warranty department or how they deal with any sort of nib issues. From what I have seen online, it seems like they are similarly as helpful.
I wanted to write this out incase anybody else had broken their ink bottle caps and needed help finding replacements. Save your money and time, just email Pilot support. They will take care of you!
Use the form on [https://pilotpen.us/customer-service] Or maybe try writing them a letter, that could be fun!
Items mentioned in this post:
- Pilot Iroshizuku Ink Bottles, tons of choices of colors (Should link to Burnt Orange my favorite)
- Pilot Iroshoizuku Ink Bottles, smaller size sets with a nice box to hold them in (Good for trying more colors, this set has some of my favorite colors)
- Pilot Custom 823 Transparent Brown with Medium Nib (my favorite looking and performing pen, at a amazing price and super fast shipping)
- Rhodia Heritage Notebook with Sewn Spine (amazing price for a sewn spine notebook, there are different patterns and other Rhodia notebooks with sewn spines)
- Rhodia Soft Leatherette Sewn Spine Notebook (an alternative sewn spine Rhodia notebook with a beautiful soft cover with many colors to choose from if you don't like the style of the other notepad)
